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Regional Coordination Centre
Improving access. Improving knowledge. Improving health.
The Regional Coordination Centre (RCC) is hosted by Langs. The RCC is a coordination and referral centre to streamline access to care in the region of Waterloo Wellington. Their role is to coordinate services and to support individuals and health care providers by providing one location to receive, triage and direct referrals for care throughout the region. The RCC is a part of the system-wide coordinated access (SCA) strategy to improve access to care.
The Waterloo Wellington Diabetes team within the RCC provides central intake for all referrals to diabetes education and specialists throughout the region. Central Intake offers one place to send referrals for diabetes care. A triage nurse reviews each referral and determines the urgency and the best location to send the referral, ensuring the right care at the right time at the right place for individuals and families with diabetes. Central Intake monitors the wait times for the region and provides quarterly reports to the program managers.
This team also offers a resource clinician who is available to support healthcare professionals in enhancing their knowledge in order to provide diabetes care.
This program also offers a regional website for both individuals and families living with diabetes and for healthcare professionals.
Central Intake for orthopedics offers a single point of contact for providers to refer to any/all orthopedic surgeons. One standard referral form provides consistency to ensure a complete referral as well as to provide data collection to support system improvement.
All referrals are reviewed for completeness and sent to either the preferred, or most appropriate orthopedic surgeon, or orthopedic assessment clinic, based on the patient's home address and primary problem area. Patient preference is always respected.
This program provides a central location for healthcare providers to send referrals to an ophthalmologist for a non-urgent cataract surgical consult. Referrals are reviewed for completeness and sent to the appropriate specialist. Wait times are monitored to ensure people are being seen in a timely manner.
The Waterloo Wellington Self-Management Program (WWSMP) runs free programs to help people and caregivers in the area manage long-term health concerns. They also provide workshops on self-management support skills for healthcare professionals.
Programs for Individuals
Self-management workshops are designed to support you in getting the most out of life while living with a chronic or long-term condition. Our workshops are free and available virtually and in-person in the Waterloo-Wellington Region.
Programs include:
Programs for Health Care Professionals
WWSMP helps healthcare providers enhance their knowledge and skills in self-management support and improve patient care through educational opportunities available virtually and in person throughout the Waterloo Wellington region.
Programs and workshops include:
*Please note that programs are subject to change, check the WWSMP website for the most current offerings.
